Single Status Update
I've heard stories of weird Gamestop customer service but I've only really had a bad experience with them once... before yesterday.
It was so strange. I went in on a whim to pick up the new Speederman game and the instant I had it in my hand, around the game rack corner was this guy in glasses, on top of me IMMEDIATELY.
He was like "I see you chose to buy the most expensive version of the game."
I took my headphones out and was like "... What?"
Then he said if I had preordered it or bought it used I could have gotten free stuff or a cheaper product. He pointed at the wall where there was a poster of DLC suits. Only one of which I kinda of cared about because it was the Iron Spider suit from Infinity War.
I didn't want to waste time explaining to this dude how uncomfortable I was with reserving a copy of something that both doesn't need to be reserved and wasn't sure I was gonna get anyway so I just said that I didn't know the game was out long enough to expect a used copy to be available.
I went to the counter and a helpful miss managed to get me a cheaper copy, so I ended up spending less anyway. It did help in the end, but the way they kept talking at me was really weird and off-putting.
"You know Battlefield V, Red Dead Redemption 2, and Intergalactic Space Piss 7 is coming out soon right!"
I was like, "Yeah... I know... c-can I just buy my game? I want to play as The Spidered Man already." Even when I was leaving the guy kept going on about how I should preorder stuff next time.
I'm just like... wow.
Yeah, I heard that a lot of an employees income comes from how many pre-orders they manage to sell. Thankfully, the guys at my gamestop aren't that pushy (in fact all 4 of the ones I go to have some pretty cool dudes) because I never do pre-orders nowadays because of the crappy business practices behind them.
That's desperation right there, doing anything to get that commission bonus. The only games that pre-ordering makes sense are any of those low print Japanese games (e.g. Atlus, NIS America, maybe some Square-Enix/Arc System Works/Marvellous games). Spider-Man isn't one of those games, heck it's probably one of the better selling games this generation next to sports games, GTA V, Mario Kart 8 Deluxe and some 1st party exclusives. Oh and those "popular" games that he's pushing to get might not be for everyone, after all people who are playing Spider-Man might not into those. Also he's lying, pre-ordering actually works out the most expensive in most cases apart from perhaps the exceptions that I mentioned. Really sorry that commission grabbing staff member put you off, the same reason why I don't like going to PC World or Deichmann shoes.
Strange as it seems, there's only one dedicate games store where I come from and they happen to be the most expensive (next to or indeed the prices that PSN and eShop are charging), haven't bought anything from them for months. These days I get games from a catalogue store, a certain toy store, even the used entertainment store as they are the cheapest options for me and I'm not surprised if quite a lot of people buy their games online or download them due to staff members like that. Used to buy from Amazon but they are locking down more Amazon Prime only lately that is very off putting as well as they are not as cheap as they used to be...
It's a terrible experience, but he actually kind of needs to do that, or his job will get a whole lot harder. GameStop requires their staff to make at least a few pre-orders, or they might even risk being laid off.
Utter shite, for everyone involved. This guy was just desperate.